Return and Refund Policy

We value your satisfaction and want to ensure a smooth shopping experience at Rajlaxmi Pal Enterprise. To facilitate this, we have implemented a comprehensive return and refund policy:

Return Policy

You can return a product within 7 days of the purchase date, provided the following conditions are met:

• Product Condition: The item must be unused, in its original condition, and free of any physical damage or signs of wear and tear.
• Original Packaging: The product should be returned in its original packaging, including all accessories, manuals, and accompanying documentation.
• Proof of Purchase: You must provide a valid proof of purchase, such as the original invoice, receipt, or order confirmation from Rajlaxmi Pal Enterprise.

Initiating a Return

To initiate the return process, please follow these simple steps:

1. Contact Us: Reach out to our customer support team within 7 days of your purchase. You can contact us via phone at 8759069235 or email at support@rajlaxmielectronics.com.
2. Return Authorization: Our team will guide you through the return process and provide you with a return authorization number (RAN).
3. Return Shipment: Pack the product securely in its original packaging, ensuring all components are included. Clearly write the RAN on the package and ship it to the following address:

Rajlaxmi Pal Enterprise
NH14, Near Indian Oil Petrol Pump
Nalhati, West Bengal 731220

Refund Process

Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved:

• Refund Method: The refund will be processed using the original payment method. If you paid in cash, the refund will be issued in cash. For card or UPI payments, the refund will be credited back to the respective account.
• Refund Timeline: Please allow up to 14 business days for the refund to be processed and reflected in your account. This timeframe may vary depending on your bank or payment provider.

Exceptions

Please note that certain products may not be eligible for return due to hygiene reasons or other restrictions. These exceptions will be clearly mentioned on the product page.

Additional Considerations

• Shipping Costs: The customer is responsible for the shipping costs associated with returning the product, unless the return is due to a defective or incorrect item.
• Product Exchange: We currently do not offer direct product exchanges. If you wish to exchange a product, you can return the original item for a refund and place a new order for the desired product.

Frequently Asked Questions (FAQs)

• What if I received a damaged or defective product? In such cases, please contact us immediately, and we will arrange for a replacement or refund, depending on your preference and product availability.
• Can I return a product if I no longer have the original packaging? We require the original packaging for all returns. However, if the packaging is slightly damaged but the product is in its original condition, we may consider your return on a case-by-case basis.
• Can I track the status of my refund? Yes, you can contact our customer support team, and they will provide you with an update on the status of your refund.

We are committed to providing you with a hassle-free shopping experience and strive to address any concerns you may have regarding your purchase. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.